Refund policy
Return & Refund Policy
At PIAP, every product is made to order specifically for you. Because our products are produced on demand, all sales are final and we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of preference.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us so we can make it right.
Please contact us within 30 days of receiving your order and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
After reviewing your request, we will determine whether the item qualifies for a replacement or refund.
Sizing
Customers are responsible for selecting the correct product and size before placing an order. Please review the sizing information provided on the product page before completing your purchase.
We cannot provide a return, exchange, or refund when the incorrect size was ordered by the customer.
Lost Packages
If your order appears to be lost in transit, please contact us as soon as possible. We will review the tracking information and work with our fulfillment partner to determine the appropriate resolution.
Order Changes and Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once it has been submitted.
If you notice an error in your order, contact us immediately. We will make every reasonable effort to assist you before production begins.
Questions or Problems With Your Order
If you experience an issue with your PIAP order, please contact us through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.
Pressure Is A Privilege.