Shipping policy
Shipping Policy
Thank you for shopping with PIAP. We want you to know what to expect after placing your order.
Order Processing and Fulfillment
PIAP products are made to order. Once your order is placed and payment is confirmed, it is sent to our fulfillment partner for production and fulfillment.
Because products are made to order, please allow time for production before your order ships. Production times may vary depending on the product, order volume, availability, and fulfillment location.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the products in your order, shipping destination, and shipping method selected.
Free shipping may be available when an order meets the qualifying purchase amount displayed at checkout or during an applicable PIAP promotion.
Estimated Delivery
Delivery estimates shown at checkout are estimates and are not guaranteed. Delivery time may include both order fulfillment and carrier transit time.
Shipping delays may occur because of carrier delays, severe weather, holidays, customs processing, high order volumes, or other circumstances outside of PIAP’s control.
Multiple or Split Shipments
Products in the same order may occasionally be fulfilled from different facilities or shipped separately. If this occurs, you may receive multiple packages and separate tracking information for the same order.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. Once an order enters fulfillment, we may not be able to change the shipping address or redirect the package.
If you notice an error in your shipping information, contact us as soon as possible at Hello@piapmindset.com.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost during shipping, please contact us at Hello@piapmindset.com as soon as possible.
Please include your order number and, when applicable, photographs showing the issue so that we can review the situation and determine the appropriate resolution.
International Shipping
International shipping availability and rates are determined by the destination and products ordered and will be displayed at checkout when available.
International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country or local authorities. These charges are not included in the product price or shipping charge unless specifically stated at checkout.
Customs processing may also result in additional delivery time.
Questions
For questions regarding shipping or an existing order, contact:
PIAP
Hello@piapmindset.com